The Executive Committee learned to their surprise that a huge number of documents was being stored by lawyers outside the document management system. This created heightened security risks for the firm in the event of a network virus, liability risks in the event of malpractice claims or requests for complete client files, and loss of efficiency and quality through inability to share prior work product. There were multiple reasons identified through lawyer interviews, and the solution involved a corresponding multi-pronged approach. The effort would extend for 6 months and involve a significant internal publicity and education campaign, as well as changes to the configuration of the DMS itself and a manpower commitment for analysis and follow-up. The pending security audit required by an important financial services client placed additional pressure on firm leadership to address the problem promptly.
How a practice management technique called knowledge strategy can help law firm leaders achieve strategic goals – ideas from a former AmLaw 20 senior partner.