Should law firms ask clients to help them improve service delivery?
Keith Mayfield, chairman of an AmLaw 200 firm, is reflecting on a white paper about law firm change recently issued by the Association of Corporate Counsel. He has an idea about how to turn this new pressure from ACC into a business development project. In the white paper the ACC recommends that law departments partner with their law firms on a matter that involves developing a process improvement for the law firm that benefits the client and the firm and is, at least partially, paid for by the client. Keith and a group of his partners to develop six partnering ideas that will improve the firm's efficiency and a plan to speak to six clients about them.